REFUND POLICY

Thank you for shopping at N+1 Bikes. We value your satisfaction and strive to provide you with the best experience possible. Please review our refund policy below:

30-Day Return Policy: We offer a 30-day return policy, starting from the date you receive your item. To be eligible for a return, the item must be in the same condition as when you received it, unworn or unused, with tags, and in its original packaging. You must also provide the receipt or proof of purchase.

Exceptions to Return Policy:

• Non-stock, special orders, and custom orders are not eligible for returns or refunds after the order is placed.
• If we choose to refund non-eligible items, a 10% fee plus any applicable shipping costs will be deducted from the refund amount.
• For all bike orders, a 3% credit card processing fee for order cancellations will be applied, in addition to any other terms and conditions.

How to Initiate a Return: To start a return, please contact us at [email protected]. You will receive instructions on how and where to send your package. Returns sent without prior authorization will not be accepted.

Damages and Issues: Upon receiving your order, please inspect it carefully. If the item is defective, damaged, or incorrect, please contact us immediately so we can address the issue promptly.

Non-Returnable Items: Certain items cannot be returned, including perishable goods, custom products, personal care items, hazardous materials, flammable liquids, gases, sale items, or gift cards.

Exchanges: If you wish to exchange an item, the fastest way is to return the item you have and make a separate purchase for the new item once your return is accepted.

Refunds: Once we receive and inspect your return, we will notify you of the approval or rejection of your refund. If approved, the refund will be processed to your original payment method within 10 business days. Please note that it may take additional time for your bank or credit card company to process the refund.

Contact Us: If more than 15 business days have passed since your return was approved and you have not received your refund, please contact us at [email protected] for further assistance.

Thank you for your understanding and cooperation. If you have any questions or concerns, please don't hesitate to reach out to us